退換貨政策
感謝您選購 L'ANMUYA 商品。為保障您的購物權益，請於購買前詳閱以下退換貨政策。
一、退換貨申請期限
依消費者保護法規定，消費者享有商品到貨後七日鑑賞期。鑑賞期並非試用期，商品如需辦理退貨，須保持商品全新、未拆封、未使用，並保留完整包裝、發票、贈品及所有隨附文件。
二、無法退換貨之情況
基於個人衛生與商品保存安全考量，以下情況恕無法接受退換貨：
商品已拆封、使用或試用
商品外盒、封膜、包裝、標籤或防拆貼紙已被破壞
商品因個人保存不當導致變質、毀損或污染
商品配件、贈品、發票或隨附文件不完整
超過七日鑑賞期後提出申請
因個人膚質、喜好、氣味感受或使用習慣不同而欲退換貨
三、瑕疵品或寄錯商品
若您收到商品時發現有破損、瑕疵、滲漏、品項錯誤或數量不符，請於收到商品後儘速與客服聯繫，並提供以下資料：
訂單編號
收件人姓名與聯絡方式
商品問題照片或影片
外箱與包裝照片
經客服確認後，我們將協助您辦理換貨、補寄或退貨處理。
四、退貨流程
如需辦理退貨，請先透過本網站客服管道聯繫我們，並提供訂單資訊與退貨原因。未經客服確認而自行寄回之商品，可能無法受理退貨。
退回商品須保持完整包裝，並妥善包裝寄回，避免運送過程造成損壞。若商品退回時已不符合退貨條件，L'ANMUYA 保留拒絕退貨之權利。
五、退款方式
退貨商品經確認符合退貨條件後，我們將依原付款方式或雙方確認之方式辦理退款。實際退款入帳時間，將依金流平台、銀行或信用卡公司作業時間為準。
六、換貨說明
若商品因瑕疵、破損或寄錯品項需辦理換貨，我們將於確認後安排更換相同商品。若該商品缺貨，客服將與您確認後續處理方式。
七、運費說明
若因商品瑕疵、寄錯品項或出貨錯誤所產生之退換貨運費，將由 L'ANMUYA 負擔。
若因個人因素申請退貨，例如訂錯商品、改變心意、重複購買等，相關退貨運費及金流手續費，將依實際情況由消費者自行負擔。
八、聯絡我們
若您對退換貨流程、商品狀況或訂單有任何疑問，請透過本網站客服管道與我們聯繫。我們將盡快協助您處理。
Return and Exchange Policy
Thank you for shopping with L'ANMUYA. To protect your rights and ensure a smooth shopping experience, please read the following return and exchange policy carefully before making a purchase.
1. Return and Exchange Period
In accordance with applicable consumer protection regulations, customers may request a return within seven days after receiving the product.
Please note that the seven-day appreciation period is not a trial period. Returned products must remain brand new, unopened, unused, and in their original packaging, including invoices, gifts, accessories, and all accompanying documents.
2. Non-Returnable and Non-Exchangeable Items
For hygiene and product safety reasons, returns or exchanges cannot be accepted under the following circumstances:
The product has been opened, used, or tested
The outer box, seal, packaging, label, or tamper-evident sticker has been damaged
The product has deteriorated, been damaged, or contaminated due to improper storage by the customer
Accessories, gifts, invoices, or accompanying documents are missing or incomplete
The return request is made after the seven-day appreciation period
The return or exchange is requested due to personal skin condition, preference, scent perception, or usage habits
3. Defective or Incorrect Items
If you receive a damaged, defective, leaking, incorrect, or incomplete item, please contact customer service as soon as possible after receiving the product and provide the following information:
Order number
Recipient name and contact information
Photos or videos showing the product issue
Photos of the outer box and packaging
After confirmation by our customer service team, we will assist you with an exchange, replacement shipment, or return.
4. Return Process
To request a return, please contact us through the customer service channels provided on this website and provide your order information and reason for return.
Products returned without prior confirmation from customer service may not be accepted.
Returned items must be sent back with complete packaging and properly packed to prevent damage during delivery. If the returned product does not meet the return conditions, L'ANMUYA reserves the right to refuse the return.
5. Refund Method
Once the returned product has been received and confirmed to meet the return conditions, we will process the refund through the original payment method or another method agreed upon by both parties.
The actual refund processing time may vary depending on the payment platform, bank, or credit card company.
6. Exchange Policy
If an exchange is required due to product defects, damage, or incorrect shipment, we will arrange a replacement of the same product after confirmation.
If the product is out of stock, our customer service team will contact you to confirm the next steps.
7. Shipping Fees
If the return or exchange is caused by product defects, incorrect shipment, or an error on our part, the related shipping fees will be covered by L'ANMUYA.
If the return is requested due to personal reasons, such as ordering the wrong item, changing your mind, or duplicate purchase, the customer may be responsible for the return shipping fees and any applicable payment processing fees.
8. Contact Us
If you have any questions regarding returns, exchanges, product conditions, or your order, please contact us through the customer service channels provided on this website. We will assist you as soon as possible.
