Thank you for shopping with L'ANMUYA. To ensure smooth delivery of your order, please read the following shipping policy carefully before placing an order.
1. Shipping Areas
L’ANMUYA currently provides shipping services to the areas displayed on the checkout page of this website. If delivery is not available to your location, the system will show the relevant restrictions during checkout.
2. Processing and Shipping Time
After your order is confirmed and payment is completed, we will arrange shipment in the order received.
Under normal circumstances, orders will be shipped within 3 to 5 business days after payment is completed, excluding weekends, national holidays, and special promotional periods.
During new product launches, promotional events, peak logistics periods, weather disruptions, or other circumstances beyond our control, shipping may be slightly delayed. We appreciate your understanding.
3. Shipping Methods
The available shipping methods will be subject to those displayed on the checkout page. Shipping methods may include home delivery, convenience store pickup, or other logistics services.
4. Logistics Partners
Home Delivery: T-cat (Black Cat) Express, Kerry TJ Logistics, HCT Logistics (Taiwan main island only) Convenience Store: 7-ELEVEN, FamilyMart (Taiwan main island only)
5. Delivery Time
Home Delivery: 1–5 days Convenience Store Pickup: 2–3 days Postal Delivery: 1–3 days (During poor weather, major e-commerce sales, or consecutive holidays, logistics volume increases significantly, and delivery may be further delayed by an additional 3 to 7 days.)
6. Shipping Fees
Shipping fees are calculated based on order amount, delivery area, shipping method, and any applicable promotional rules on this website. The actual amount will be shown on the checkout page.
If free shipping promotions are available, they will be applied according to the announced promotion terms.
7. Recipient Information
Please make sure that the recipient’s name, phone number, address, and delivery information are correct when placing your order.
If a package is returned or requires redelivery due to incorrect information, an unreachable contact number, failed delivery, or overdue pickup, the customer may be responsible for any additional shipping fees.
8. Shipment Tracking
After your order has been shipped, shipping notifications or tracking information will be provided according to the platform settings.
You may check your delivery status through your member account, order history, or logistics notifications.
9. Delivery Issues
If you receive a package with severe outer box damage, product leakage, incorrect items, or missing items, please keep the original outer box, packaging, and products intact, and contact us through the customer service channels provided on this website as soon as possible.
We will assist you in confirming the issue and handling the next steps.
10. International Shipping
If international shipping is available on this website, the actual shipping regions, shipping fees, customs duties, taxes, and delivery time will be subject to the checkout page or logistics service regulations.
International orders may be delayed due to customs inspection, tax regulations, or logistics processing in different countries.
11. Contact Us
